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Frequently Asked Questions

Insurance can provide protection from financial loss to your assets in certain circumstances. It is designed to provide protection against the risk of loss.
Insurance comes in many forms. From Car, Home and Contents Insurance; through to Business Insurance and more complex property risks. Being able to understand what you can and cannot insure is where the role of an insurance broker comes in. We can help indentify your risks, present coverage options and discuss where your exposures might be.

Talk with the team at AFA Insurance Brokers and they will be able to guide you through finding the right cover for your specific needs.

A Product Disclosure Statement explains the details and terms and conditions relating to an insurance policy.  An insurance policy is a contract used to indemnify individuals and businesses for covered losses.  The policy and its wording (policy wording) specify exactly what coverage you have, detailing the terms and conditions relating to an insurance policy.  Policy wording is the terms and conditions and definitions of insurance coverage as they are written down in the insurance policy.  To ensure you have the right cover, please read the Product Disclosure Statement and the Policy Wording and talk to your Broker, before taking out a Policy.
If you need to make a claim, contact us and we can assist your with your claim.

For some handy hints for when it comes to claims, please see our Claims page.

Or you can simply complete the Claims Notification Form on the Claims page and send to afaib@afaib.com.au.
If you are taking out insurance for the first time, or if you are renewing, extending or varying your insurance policies arranged by us, then you must provide us with all necessary information to ensure that we can assist you in obtaining suitable cover.

It is important that you provide us with complete and accurate information about the risk to be insured otherwise the advice we give you may not be appropriate for your needs. Before you enter into an insurance contract with an insurer, you have a duty under the Insurance Contracts Act 1984 (Cth) to disclose information to the insurer. This Duty of Disclosure applies until the insurer agrees to either insure you or renew or reinstate your insurance.

If you are unclear about your Duty of Disclosure, or require more information on how to comply with your Duty of Disclosure, please refer to the information provide by the insurer in the relevant Product Disclosure Statement or Policy Wording regarding your Duty of Disclosure. Alternatively, talk with the team at AFA Insurance Brokers for assistance.
QIB Group Holdings Pty Ltd is a Queensland based subsidiary of Steadfast Group Ltd (ASX:SDF) Australasia’s largest general insurance broker network.

Established in 1981, the business has grown to become the largest insurance broking group based in Queensland with a footprint reaching out into NT, NSW and VIC. QIB’s growing house of brands serve nearly 50,000 private, commercial and corporate clients across Australia.

In QIB Group, broking partners maintain their market presence and local management, while QIB efficiently help manage their day-to-day operations across Technology, Finance, Human Resources and more. Find out more about QIB Group.

By harnessing these centralised services, AFA Insurance Brokers can minimise risks and can focus on achieving optimal outcomes for our clients.

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“We have been with AFA Insurance Brokers for the past 10 years, and the service has been exceptional. They are always willing to go the extra mile - the team are with us every step of the way.”

- Yolanda Lay | Lay Group

“We have been with AFA Insurance Brokers for several years and we could never do business without them again. We fully trust them with all our insurance needs.”

- Tess and Charlie Smith | Arafura Trees

“I can honestly say that AFA Insurance Brokers have been nothing but first class in all their dealings with my business.”

- Adrian Moscheni | Straitline Blinds

“I have found their service to be customer focused, efficient and friendly. Riccardo and Fernando have created a really great local business.”

- David Robinson | Hot Tamale

“Not only are the team at AFA Insurance Brokers reliable, they are genuinely lovely people and always do their very best to look after you.”

- John Lovich | NT Auto Repairs

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Get in touch

At AFA Insurance Brokers, we take the time to understand your business and individual needs.  So whether it is your car, boat, home, hotel or business that you need to insure, AFA Insurance Brokers can assist you to find suitable cover.

Call or email our friendly team today!