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Important Things to Remember when Lodging a Claim

  • In any emergency, please contact 000 immediately.
  • Any incident resulting in a claim, should be reported to our office as soon as possible.
  • If that incident is as a result of theft, attempted theft, malicious damage or an accident, please contact the Police as soon as possible. Ask for a PROMIS Number (a reference number).
  • Take photos of all and any damage. Photos provide you with proof of the incident/accident.
  • Take all and reasonable steps to prevent any further loss, damage or liability. This may also include carrying out any emergency repairs … do not wait for a claim to be settled to complete urgent works.
  • For large losses, it is likely that the insurer will ask for an assessor to be appointed. For smaller losses, it is often recommended to obtain 2 quotes for the repair or replacement of the item(s) being claimed.
  • It is your responsibility to inform us, your Broker, of everything you think could be relevant to your situation.
  • AFA Insurance Brokers can assist you with the claims process.

If you have any queries regarding a new or existing claim, please complete the Claim Notification Form on this page, or you can send your query to Email: Claims@afaib.com.au or Phone: (08) 8981 6377.

Claim Notification Form

Policy Number (if known)

Type of Claim*

First Name*







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“We have been with AFA Insurance Brokers for the past 10 years, and the service has been exceptional. They are always willing to go the extra mile - the team are with us every step of the way.”

- Yolanda Lay | Lay Group

“We have been with AFA Insurance Brokers for several years and we could never do business without them again. We fully trust them with all our insurance needs.”

- Tess and Charlie Smith | Arafura Trees

“I can honestly say that AFA Insurance Brokers have been nothing but first class in all their dealings with my business.”

- Adrian Moscheni | Straitline Blinds

“I have found their service to be customer focused, efficient and friendly. Riccardo and Fernando have created a really great local business.”

- David Robinson | Hot Tamale

“Not only are the team at AFA Insurance Brokers reliable, they are genuinely lovely people and always do their very best to look after you.”

- John Lovich | NT Auto Repairs

“Professional and personalised services – when problems do occur, the AFA Insurance Brokers team are always there to provide assistance. There's not much else to say when you're the best.”

- Peter Panatos | P&P Air Conditioning & Appliance Services

“I can’t say enough good things about AFA Insurance Brokers. The fact that they handle all our claims is much appreciated icing on the cake.”

- Russell Willing | Berry Springs IGA X-press

“I have been with Riccardo, Fernando and their staff at AFA Insurance Brokers for 20 years. I would highly recommend them to anyone.”

- Greg Risdale | Lightend Transport NT P/L

“When we have needed to make a claim, the staff are always friendly and helpful, ensuring everything is submitted correctly, so that we can have a timely turnaround.”

- Phillip Blunt | The Forster Foundation for Drug Rehabilitation Inc. T/A Banyan House

“AFA Insurance Brokers make insurance easy and they look at it from the clients’ point of view.”

- Philip Tedesco | Territory Steel

“The careful stewardship of our account and the advocacy on our behalf by AFA Insurance Brokers, ensures we have a timely process each year.”

- Terry Finocchiaro | Gaymark Property Group

“We could not have asked for a better insurance broker to help steer and navigate our family through something as major as this. We have always had the confidence in you and AFA Insurance Brokers. You are part of the family now!”

- Asian United Food Service | Northern Territory

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Get in touch

At AFA Insurance Brokers, we take the time to understand your business and individual needs.  So whether it is your car, boat, home, hotel or business that you need to insure, AFA Insurance Brokers can assist you to find suitable cover.

Call or email our friendly team today!