Phone: (08) 8981 6377

Building One - Level 1, Suites C103 and C104
19C Kitchener Drive - Darwin Waterfront NT 0800

Phone: 0438 727 045

Fremantle Chamber of Commerce Building
Suite 7/ 16 Phillimore street Fremantle Perth WA

Feedback

Please let us know if we can improve our services.  We value our client’s feedback.

Please contact us if you have a suggestion of how we may improve our services.
The management and staff understand the importance of its Clients to its business and as such have developed a Policy and Procedure detailing how to deal with Client Complaints.

AFA Insurance Brokers will also abide by the procedure set by its external complaints body the Financial Ombudsman Service (FOS).
If you have a complaint:
  • Please contact our office to advise about your complaint.
  • If your complaint is not satisfactorily resolved within 24hours, please contact our Compliance Officer on 08 89816377 or put your complaint in writing to our Compliance Officer and send to:
  • Compliance Officer
    GPO Box 4007
    DARWIN NT 0801
    We will try and resolve your complaint fairly and quickly
  • If the complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Financial Ombudsman Service (FOS).  They can be contacted on 1300 780 808. Postal address: GPO Box 3, Melbourne VIC 3001.